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When you buy a car, there are a lot of extra, supplementary, and essential products you need to get. Things like insurance, MOTs, services, and breakdown cover are some things you need to consider when buying a car and can make the whole car-buying experience even more expensive.
As well as this, it’s likely that a lot of your services will be coming from different places. For example, your breakdown cover may be provided by someone different to whom you have an insurance policy, and your car warranty may be provided by someone else too. This means you’ll have multiple contracts to track, resulting in extra hassle and potential confusion. Plus, adding the need to schedule serving and repairs can make owning a car and keeping up with everything a bit of a challenge.
That’s where MotorEasy comes in. Created in 2016, this brand allows motorists to schedule and manage these additional services in one place, making things easier to manage and control. For the vast array of customers who already use the platform, this all-in-one approach has made car ownership more straightforward, giving customers more control, as all they need is in one easy-to-access place.
MotorEasy has risen as a consumer favourite in many aspects of car maintenance and care. Although it offers many different products, it’s not a jack of all trades, master of none kind of business. Instead, it excels in various categories.
To help you better understand this exciting brand, here’s a deeper look at MotorEasy, sharing how it works while exploring its many benefits and services. We’ll also assess how well MotorEasy reviews online to help get a clearer picture of the business’s quality and performance.
MotorEasy positions itself as a one-stop shop for everything you need surrounding motoring. They don’t offer one product but instead give their customers an avenue to manage their vehicle and arrange whatever is required quickly, ranging from warranties to GAP insurance.
Launched in 2016, the mission statement was to improve the experience of owning a car in the UK. They do this by offering products to help save time, hassle, and, crucially, money.
MotorEasy has a pre-existing pedigree and was spawned by the man responsible for Warranty Direct, one of the first direct-to-customer warranty providers. Launched by Duncan McClure Fisher, MotorEasy started because he decided to branch out from warranties and offer a full suite of outstanding services.
In just under a decade, the business has grown to include 650,000 members registered to use the service, all accessing different products to suit their specific needs.
Today, MotorEasy is a core branch of the Intelligent Motoring brand, including other businesses such as Motor Angel, Warranty Assist and MotoKiki.
MotorEasy offer so many different products that it’s hard to mention them all, but their highlights include the following:
What makes MotorEasy distinct as a business in the motoring industry is that its products have a great synergy. This is because if you purchase a single product, you’ll get discounts on some of their other services, and some things may also be free.
As MotorEasy offers multiple products and services, the way they work for breakdown cover will differ drastically from GAP insurance. That said, before you start exploring any of their bespoke and individual services, the platform does have a uniform way of operating.
To keep everything connected and easy to access, you first need to create an account with the website before you start purchasing any of their products. This is free to do; when you do this, you get access to your main hub. This is essentially a digital garage; you can book any service and product from here.
This hub is a fantastic place to keep up to date with all critical information about your vehicle. This hub will give you notifications and alert when services or MOTs are due, and you can also store records about your car digitally, with a key feature being that you can keep an electronic logbook.
In addition to working as a hub for all the various products, getting a MotorEasy account has added usage of giving you access to multiple discounts and money-saving schemes. For example, when you get a free account, even if you haven’t signed up for any products, you’ll get 15% off products at Halfords and 10% off cosmetic repairs.
Once you have your account, you can browse their many products and choose which ones are best for you and your needs. Here’s a bit more information about how some of their flagship products work:
One of the top products you can get from MotorEasy is a car warranty that you can get for either new or used cars that don’t have a manufacturer warranty included. A warranty helps protect you against any repair bills if there are any issues with your vehicle, and getting one can help you save a lot of money.
You can get warranty coverage from MotorEasy directly from your account hub, and when you do, your vehicle will be covered instantly from the day you get it. Furthermore, this warranty also includes all parts and labour costs, and you can even arrange to have your vehicle picked up and returned to your house free of charge.
MotorEasy pays the garage itself when repairing your car, meaning you’re never out of pocket. Many other providers require you to pay for the repairs and then reimburse you, which could be a hassle if you wait a long time to get that refunded. With MotorEasy, this isn’t a problem.
As the central hub governs everything, you’ll be able to check the progress of any repairs being done, allowing you to check estimated timescales and more.
The extended warranty from MotorEasy lasts up to 36 months, or you can choose to pay monthly indefinitely, although this option is more expensive.
When getting a warranty from MotorEasy, you can choose from three different levels of cover. This ranges from tier A, the best and most comprehensive type of warranty cover, all the way down to C, the most standard option.
Tier A cover will include more issues and parts but will cost more. In addition, Tier A warranty cover is only available for cars three years or older and under 60,000 miles driven.
No matter what tier of cover you get, a few things won’t be included in your MotorEasy warranty cover.
For example, any damage caused by an accident is not covered by a warranty, with it instead focusing on natural wear and tear. Thankfully, that’s why insurance exists, as this covers the costs of accidental damage.
As well as this, the warranty does not cover consumables or frictional parts, such as brake pads, wiper blades and clutch plates. If these are damaged or need replacement, you must pay for them.
The GAP Insurance offered by MotorEasy is another key aspect of their suite of products and is one of the best GAP insurance policies on the market. You can sign up for a policy straight from your account hub, which is easy.
Their GAP insurance covers most of the cars bought from a private seller or dealership and can be used if your car is written off because of theft, accidental damage, fire damage, and water damage.
A car warranty from MotorEasy is a great way to ensure that a car’s deprecation doesn’t affect how much you get when your insurance pays out. When a car is written off, you get as much as the car is worth to pay for a replacement. The problem is that the car’s worth when written off may be much less than what it cost you when you first bought it.
GAP insurance covers this difference allowing you to get back as much as you paid for the car. With MotorEasy, you can get either return to value or return to invoice GAP insurance, which pays out how much the car was worth when you bought it or how much it cost you, respectively.
Even if you don’t own the car, you can also get GAP insurance paid through finance, either through a hire purchase, loan, or PCP. As long as the vehicle is younger than eight years old and has travelled less than 80,000, you can get GAP insurance.
For cars you’ve paid for outright, you can get cover for vehicles up to 10 years old that have travelled under 100,000 miles.
The GAP insurance offered by MotorEasy stands out because it can cost up to 75% less than alternatives offered by dealerships. Plus, even at this lower price, you can get cover for up to £1000 excess, meaning you don’t have to part with a lot of cash to access your insurance payout. This policy is also valid in Europe for 30 days.
You can get MotorEasy GAP insurance for various manufacturers, with most of the common brands included, such as Ford, Toyota, BMW, Seat, and Renault, to name a few. A few luxury brands are also considered, but you won’t be able to get GAP insurance for premium and super-expensive vehicles.
Do note that to get GAP insurance with MotorEasy, you must currently have a comprehensive insurance plan.
The breakdown cover offered by MotorEasy competes with and even beats some of the leading brands in the UK, offering lower prices without compromising on performance and quality.
Breakdown cover can be purchased from your account hub, and once you have it, you can access support from the page or call MotorEasy directly to organise roadside assistance.
MotorEasy breakdown cover is cheaper than both the AA and RAC, and 80% of breakdowns can be repaired on the side of the road, meaning that MotorEasy members can get on with their journey quickly without much extra hassle.
Like many other breakdown cover providers, MotorEasy offers four different levels of cover to ensure everyone can get something that suits their budget and needs. Their basic tier includes roadside recovery, where you can access support to be fixed at the roadside and a tow to a garage 10 miles from your breakdown location. Level two adds UK-wide recovery to a garage of your choice, whereas level three adds support if you break down at home.
Level four breakdown cover from MotorEasy includes European cover, meaning you can get support if you travel overseas. MotorEasy has over 600 recovery operators in the fleet, meaning that they offer 24/7 support and should be able to reach you within 40 minutes. However, this may take longer, depending on where you are in Europe.
What makes MotorEasy great is that if you’re in a situation where you need overnight accommodation while your vehicle is fixed, you’ll be able to get £150 to pay for a room if you’re a solo traveller, or £75 each for every passenger with you.
Do note that the breakdown cover offered by MotorEasy is for the vehicle, not the individual. You can only get breakdown support for the vehicle registered to the MotorEasy account.
One of the best features of the MotorEasy account hub is that you can easily track when you’re due a service or MOT and book in to have your car serviced at a time that suits you best.
Booking in a service can be done in two ways: you can either book a single, stand-alone service or opt into a multi-year service plan. A service plan ensures that you always have a service booked when you need one and can also help you save money over the years.
No matter what option you choose, MotorEasy is around 40% cheaper than the average service fee, helping customers to look after their vehicles for less. In addition, you can also bundle some other products into your servicing plan, such as MOTs, to make things even more convenient.
All the dates and times of this work will be in your account and easy to track, and if you decide to add extra care products such as tyre changes and other repairs, the dates for these will also be on your account.
MotorEasy has an area of its members hub that allows you to efficiently and effectively search for car insurance. MotorEasy does not offer its own car insurance products, aside from GAP and cosmetic insurance, but instead has a robust comparison service where you can find some of the best deals for you.
With their insurance search, you’ll be able to compare over 100 different UK providers and easily see which one has the best features and prices for your budget and needs.
Once you find one you like, you’ll be redirected to the provider you’ve chosen to complete the purchase of insurance coverage.
This car insurance comparison service is better than some of the established websites because when you get insurance through MotorEasy, you’ll get access to a free MOT for your vehicle. With most MOTs costing between £50 – £80, or even more, this is a great way to save on car ownership.
In addition to the excellent and wide array of products offered by MotorEasy, you can also access a few other services from the website. The only difference is that their partners and affiliate businesses provide some of these services.
For example, you’re able to start your call-selling process through MotorEasy. When selling a car, you’ll be redirected to partner business Motorway, where you’ll be able to auction your car off to some of the best dealerships in the UK, with them bidding on your car, allowing you to get the best price possible.
In addition to this, MotorEasy also offers avenues to help you purchase a car. For example, there is car finance support facilitated through their partner Zuto. From this page, you’ll be redirected there to start your car finance journey.
MotorEasy only partners with the best in their niche, so using these associated businesses ensures you get a good quality service and can trust them to give you the best experience possible.
Various things make MotorEasy a great place to get certain motoring products, and these benefits are why it’s becoming a well-respected and adored platform. One of the best benefits of MotorEasy is how well all the different services work alongside each other. There’s a great synergy between their products, making it attractive to get as much as possible from this provider.
Having everything in one place isn’t just great for convenience, though, as getting multiple products from MotorEasy can help you save even more money and benefit from greater discounts. For example, if you get breakdown cover, you’ll get discounts on the costs of repairs. Furthermore, if you use the platform to get a car insurance quote, you’ll get a free MOT included with that.
Another fantastic benefit of MotorEasy that makes them a great brand to use is that they have many partnered garages they work with. This is beneficial if you’re using their breakdown cover or servicing products, as they’ll be applied to connect you with quality, high-performing garages.
All of their partners have been vetted and approved, meaning you’re getting access to some of the best. In addition, they have over 10,000 garages in their network, meaning that it’s likely that they’ll be able to find one near you. Everything is organised through MotorEasy, so getting repairs is easy, and they can arrange pick-up and delivery.
Another great thing about MotorEasy is that all their servicing comes with fixed-price plans. This means there are no sharp increases in servicing fees, meaning that many customers can enjoy low, inflation-free prices for multiple years, helping them get the most out of their vehicles while keeping costs down.
There are not a lot of drawbacks and issues that are obvious when investigating all of the services offered by MotorEasy, meaning that you’re likely to have a good, straightforward, and valuable experience when using the business. That said, there is potential for a few slight drawbacks if you’re unaware of them.
The first potential issue is that MotorEasy favours newer, more modern vehicles. A lot of their services are not valid for cars over the age of ten or twelve years, depending on the service.
For example, you can only get GAP insurance if the car is under ten years old. This means that if you’ve bought a used car or have one that’s been with you for a long time, you may not get as much usage out of MotorEasy as modern car drivers.
Another potential blemish against MotorEasy regards its breakdown cover. Although it’s a very quick and capable service, the downside is that the cover is only for your registered vehicle.
There’s no offer to get personal breakdown cover, which would enable you to get support no matter what car you’re driving and is also valid if you’re a passenger. If you drive more than one car often, then a vehicle-only option may not be the best choice.
Finally, another small thing to be aware of is that you need comprehensive insurance to access the GAP insurance offered by MotorEasy. This may mean that for some people, you’ll have to spend more on insurance to protect their car from depreciation than you may have wanted.
This isn’t just a MotorEasy restriction, as most GAP insurance providers require you to have full insurance.
To build up a better understanding of just how good a brand is performing, one of the best things you can do is look at the reviews they’ve gotten online.
Reviews inform you about what it’s like to be a customer without committing to the product. As they’re written by people who have previously used the company, they can give you unmatched insight into what a business does well.
We here at Car Adviser think reviews are a vital way to get the complete picture of a business and that you should always pay attention to them before you get any auto-related product. Even if a company has a good reputation thanks to positive adverts and word of mouth, it’s good to see if that reputation matches what real customers say about them.
When getting reviews, you must ensure that you get them from the right sources. Nowadays, it’s very easy to fake reviews thanks to bots, AI, and other tools. This means some businesses can generate fantastic review scores that aren’t genuine.
To combat this, we recommend getting your reviews from Trustpilot. As the leading online review website, the platform has many security features and other tricks to reduce fake reviews, ensuring that what’s on their website is accurate and reliable.
All of the reviews for a business on Trustpilot are aggregated and used to create an average rating based on a score out of 5 stars. This gives a tremendous initial look at the quality of a business, but you can also look at each recent review to see precisely what past customers are talking about.
We’ve analysed all these MotorEasy reviews to give you a clear idea of what to expect when you use the business for yourself.
MotorEasy currently has a score of 4.6 stars out of 5. With this score, Trustpilot rates MotorEasy as an excellent business and one of the best in the auto industry. This should give potential customers trust in the business, as it’s clear that they’ll get a good product and experience.
This score is even better when you consider that MotorEasy has many reviews, totalling over 9,500. A high number of reviews means the average score is more reliable, as you have a greater data set. Plus, having a high amount of reviews means that even more people have had a good experience time with the business.
Another thing that points to this score being trustworthy is that the company verified the Trustpilot account. Sometimes businesses, especially those with bad reviews, decide not to verify their page, as they don’t want to be associated with the score. As MotorEasy is verified, it shows that they’re proud of the score that they’ve obtained.
When looking at review scores, the total average isn’t enough, as you can dig even deeper by looking at the proportion of reviews. When looking at how each person rated MotorEasy, you’ll see that 83% gave the business five stars reviews, meaning that just over four out of five people had a fantastic experience with MotorEasy that they wanted to praise.
As well as this, another 11% of people gave a 4-star review, meaning that 94% of all people who left a review had an overall positive experience with the brand. In contrast, only 4% of reviewers gave a single-star review, meaning that it’s very rare to have a bad experience with MotorEasy.
Although just looking at the average rating MotorEasy has achieved indicates that it’s a great brand to use, looking at the specific positive reviews can help you understand what particular aspects of the business make it so good.
MotorEasy has many positive reviews, so there are many reviews to asses what is often brought up as business highlights.
One of the most common things praised about MotorEasy is the value of the service, with many people liking how you have everything you need at your fingertips once you make an account.
Many users were happy with the convenience this offered, and even though a lot stated they didn’t need everything, they still found significant usage from some of their core products.
When reviewing GAP insurance, many past users highlighted how much cheaper the coverage from MotorEasy was compared to other providers. This was echoed in other products, with many people praising how much cheaper their services and products are compared to some of the more established names.
Another key praise that many reviews echoed is that the website is easy and quick to use. As your membership is managed and focused online, it’s good that many people were impressed by the platform and found it easy and intuitive to use.
It’s fast to load and easy to navigate, making finding cheaper products and services easier. The last thing you want for a service like this is for your account hub to be slow and unresponsive. Thankfully this isn’t the case at all with MotorEasy.
Only a small portion of reviewers left MotorEasy a bad review. That said, it’s still important to look at them to see if any common issues keep coming up, as this could inform you about a negative aspect of the business that you may need to consider.
What is good is that 98% of all negative reviews are replied to by the business, with them offering additional support. Still, it’s worthwhile seeing what caused these bad reviews in the first place.
When looking at these low-rated reviews, one common complaint that appears often is that a few people felt that they had been denied cover and repairs, with many citing that MotorEasy looks for loopholes and clauses not to pay.
Although this sounds bad and potentially sleazy, MotorEasy clarifies that there are exclusions and that repairs and costs are only covered if the issues are because of wear and tear.
A lot of these negative reviews have been responded to by MotorEasy representatives, who have detailed more information and made these negative reviews look unjustified.
Although many of these negative reviews seem unjust, and MotorEasy has been able to show that they’re not in the wrong in most cases, it does suggest that a few past customers have been confused about what is included in their warranties and servicing products.
It does indicate that things may not have been explained well, so it’s worth ensuring that a representative talks you through your specific plan and that you’re clear about what’s covered before you start your plan.
MotorEasy is a fantastic business within the auto industry and has succeeded in helping customers have an easier time dealing with some key aspects of car ownership. It has a lot of great benefits and positives that make it a leading brand to consider.
That said, there will always be some negatives and potential drawbacks, as no service is 100% perfect or foolproof. To help you get a better idea of just how valuable MotorEasy could be for you, here’s a rundown of all the pros and cons alongside each other to clearly illustrate the quality of the business.
Pros
Cons
Buying a new car will likely come with a warranty, either supplied by the manufacturer or from the dealership. Most of these warranties expire after three years, leaving your vehicle unprotected from natural wear and tear and faults.
Getting an extended warranty from MotorEasy helps ensure your vehicle is covered and protected for the long term. With the product, you can get warranty protection instantly, meaning you won't have to pay for costly repairs when they come up.
In addition, even if you do have a warranty provided, it's likely not going to be as comprehensive as the MotorEasy cover. There are usually a lot of exceptions that MotorEast do not have, making it better as you're covered for more issues and problems.
There are limits to your car's age and total mileage to get specific products from MotorEasy. These restrictions differ depending on what you're buying, so checking the terms and conditions when finalising your policy is important.
For their extended warranty, you must ensure your car is under 12 years old and hasn't recorded more than 120,000 miles when you start the policy. That said, some policies are also in tiers, so you may not be able to get the most comprehensive cover if you've exceeded a mileage limit.
Regarding GAP insurance, your car needs to be younger than ten years old or younger than eight if you're still paying off finance while getting GAP insurance.
In most cases, you'll be able to get their products if your car is under a decade old, but do check for each service, as they may differ.
When navigating the MotorEasy website or your members portal, you'll see a lot of references to the MotorEasy network. This refers to the large number of garages and mechanics that MotorEasy partners with.
There are around 20,000 garages nationally in the UK; out of them, MotorEasy has direct ties to 10,000. MotorEasy approves only the high-performing garages to allow them in their network. When you need repairs, require roadside recovery, or want to book an annual service, you'll be scheduled with one of these garages that's close to your location.
You are free to use a garage outside of the network but will need to pay the costs before being reimbursed, depending on the level of cover and services you have.
On your MotorEasy account, you can book services and an MOT. Although both of these are inspections of your car's health and performance, they differ.
You must have at least one MOT a year, and your car must pass the inspection to be road legal. Typically, an MOT will check your emissions and see if your vehicle is safe enough to drive. An MOT test is the same everywhere you go, as the mechanics have to follow the inspection criteria set by the government agency VOSA. In an MOT, a garage is not allowed to strip components down.
A service is a car's health check to see if all the components are in good condition. For many warranties to be valid, you need to keep up with your vehicle's minimum recommended services. In a service, items that need to be replaced or changed will be. What's done in a service is based on guidelines from the car manufacturer, so it will be different each year.
Although different, keeping up with your MOTs and services ensures that your vehicle remains in good condition for a long time.
If you've booked a service or need warranty-covered repairs, MotorEasy will ensure that you're booked into a garage within 5 miles, making it easy to drop off and collect your vehicle.
That said, if dropping your car off will be too much of a hassle, you can also use MotorEasy to arrange both collection and delivery of the vehicle so that you don't have to change your plans around the serving.
When you get GAP Insurance from MotorEasy, there is a limit to the amount you claim if your vehicle is ever written off. That upper limit is £25,000, including any insurance excess up to £500.
This limit is why MotorEasy may not offer GAP insurance for higher-value luxury cars and manufacturers, as those vehicles can exceed this maximum value.
When you're a MotorEasy member, you can log into your account portal to clearly see the status of your repair so that you have complete information about how it's going and the timescale it might take.
You'll get regular updates that include information about the booking process, the car's status when it's in the garage, and confirmation when the car is ready to collect. In addition to this wide array of notifications, you'll sometimes get alerts that require a response from you to continue your booking.
MotorEasy isn't a car-buying or selling website, so you cannot buy or sell cars through them. With that said, they are affiliated with partner businesses, which you can access through their website, meaning that users of MotorEasy can be redirected to good, respected companies that can suit your needs.
When looking to sell a car, MotorEasy will redirect you to Motorway, where you can auction your car off to dealerships nationwide. If you're looking to buy a vehicle, MotorEasy can give you access to many finance options provided by Zuto.
The quality of MotorEasy's breakdown cover is comparable to that of some of the leading providers in the UK. Despite often being a lot cheaper than the AA or RAC, the success rate of people having their vehicle fixed on the roadside is very similar, and the response times also average to an equal time.
This means that MotorEasy is as good as some of the leading brands, and as they also include most of the extra features such as home assist and European cover, there's no need to look elsewhere for breakdown cover.
Warranty Direct was first launched in the 90s and was the first business in the UK to offer warranties directly to customers as an alternative to warranties supplied by manufacturers and dealers. This business was founded by the same man that started MotorEasy and was sold just before MotorEasy entered the market in 2016.
This means that currently, despite a shared history and prior ownership, the two brands are separate entities. Currently, MotorEasy is part of the Intelligent Motoring group.